Privacy Policy

This Privacy Policy describes how ABC Phones Of North Carolina, Inc. ("we," "us," or "our"), operating under the trade name Water Bury Phones, collects, uses, and shares information when you visit our website, use our services, or interact with us in any way. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several categories of information to provide and improve our services to you:

• Personal Identification Information: Name (first and last), email address, phone number, and date of birth when voluntarily provided through our contact form, in-store intake, or account registration.
• Device Information: Brand, model, serial number, and condition of devices brought in for service. This is required to provide accurate repair services and maintain warranty records.
• Technical Information: IP address, browser type, browser version, the pages of our website you visit, the time and date of your visit, and the time spent on those pages.
• Communication Records: Records of correspondence if you contact us by phone, email, or form submission, including call logs and message content.
• Payment Information: Payment method and transaction records. We do not store full payment card numbers — card processing is handled by PCI-compliant third-party processors.
• Usage Data: Information about how you access and use our website, including referring URLs and device identifiers.

2. How We Use Your Information

ABC Phones Of North Carolina, Inc. uses the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the repair and IT services you request, including diagnosing devices, ordering parts, and completing repairs.
• Customer Communication: To contact you about your repair status, appointment confirmations, follow-up service questions, and responses to your inquiries.
• Service Improvement: To analyze usage patterns, identify popular services, and improve the quality and efficiency of our operations.
• Marketing Communications: With your consent, to send you promotional information about services, special offers, and updates. You may opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of ABC Phones Of North Carolina, Inc. and our customers.

3. Information Sharing

ABC Phones Of North Carolina, Inc. does not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party vendors who assist us in operating our website and delivering services (e.g., payment processors, email service providers, appointment scheduling tools). These providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, including court orders, subpoenas, or requests from law enforcement agencies.
• Safety Protection: We may disclose your information to protect the safety of our customers, employees, or the general public, or to prevent imminent harm.

4. Data Security

ABC Phones Of North Carolina, Inc. takes the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data transmitted between your browser and our website is encrypted using SSL/TLS technology. Sensitive information in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All staff members are trained on data privacy and security practices.
• Secure Storage: Customer records and device intake forms are stored in secured systems with access logging and periodic security reviews.
• Incident Response: In the event of a data breach that affects your personal information, we will notify affected individuals in accordance with applicable Connecticut and federal notification laws.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act promptly to address any security incidents.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how our site is used:

• Essential Cookies: Required for the website to function properly, including page navigation and form submissions. These cannot be disabled.
• Analytics Cookies: We may use analytics services (such as Google Analytics) to collect aggregated, anonymized information about website traffic and usage patterns. This helps us understand which pages are most helpful and improve our content.
• Preference Cookies: These cookies remember your preferences and settings to improve your return visits to our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights with respect to your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain records for legal compliance or ongoing repair warranties).
• Right to Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided in Section 8 below. We will respond to your request within 30 days.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. ABC Phones Of North Carolina, Inc. does not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at the details provided in Section 8. Upon verification, we will promptly delete such information from our systems.

For customers between the ages of 13 and 18, we encourage parental supervision when submitting personal information through our website or in-store intake forms.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us:

• Legal Entity: ABC Phones Of North Carolina, Inc.
• Business Office: 8510 Colonnade Center Drive, Suite 300, Raleigh, NC 27615
• Store Address: 810 N Main St, Waterbury, CT 06704
• Phone: (203) 500-2626
• Website: waterburyphonesllc.com

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to contact the appropriate data protection authority in your jurisdiction.